Privacy and Data Policy

This Privacy Policy explains how BetOnRed collects, uses and protects your personal information when you register, play or interact with our online casino and sportsbook in Canada. We take your privacy seriously and describe below the types of information we collect, how we use it to operate your account and process transactions, and the choices you have about your data.

Types of data we collect

Personal data

When you register or verify your account we collect personal information such as your name, date of birth, address, email, phone number and government ID where required for KYC. We also store payment details needed to process deposits and withdrawals, subject to secure handling and any applicable verifier requirements.

Technical data

We collect technical information automatically when you use our site or app, including IP address, device type, browser, operating system, and connection data. We also log session information, game activity and errors to maintain service performance and security.

Transactional data

Transactional records include your deposit and withdrawal history, bets, game history, balances and bonus activity. We retain these records to process payments, resolve disputes and comply with legal obligations.

How we use your information

We use your data to create and manage your account, verify identity, process payments, handle withdrawals, prevent fraud, and provide customer support. We also use aggregated and anonymized data to improve our services, monitor play activity for responsible gambling, and send service-related messages or promotional offers if you have opted in.

Data protection practices

We protect personal information using industry-standard technical and organisational measures, including encrypted connections and secure storage. Access to personal data is restricted to authorised staff and third parties with a legitimate need to perform services on our behalf. We may require identity verification before processing sensitive requests to protect your account.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, maintain sessions, and analyse site usage. You can manage or block cookies through your browser settings, though this may affect site functionality. Our cookie banner or account settings let you adjust some tracking preferences.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections, request deletion where permitted, or object to certain types of processing such as marketing. You may also request a copy of your transactional data in a portable format. We will verify your identity before fulfilling requests.

Access, correction and deletion of data

To exercise your privacy rights or update your information, contact us at [email protected]. Include sufficient details so we can locate your account. We will respond and take reasonable steps to comply after verifying your identity.

Information sharing and third parties

We share information with third-party service providers necessary to operate the platform, including payment processors, identity verification vendors, game providers, analytics providers and regulatory or law enforcement bodies where required. We require these partners to protect data in line with our standards.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified by email. Please review this page periodically for the latest information on how we protect your privacy.